I think we all know the feeling when e-mail goes down or the internet stops working for a few hours. It’s incredible how many of the day-to-day processes are web related. Even if you can’t work you think you can still do some offline research, make some phone calls, catch up with people etc. But having no access to the Net really does disable you when you don’t have the right contact number and can’t access a client’s site.

Last incoming e-mail was received at 6am on Saturday which wasn’t discovered until very early on Monday morning when I was immediately on the case with technical support.

Various tests were made with the ISP, Webhost and e-mail provider which dragged on through the day which included 20 or so ‘test messages’ to and from ever single e-mail account.

Nothing was sent or received and the test messages just stayed put in their respective out-boxes.

At 4pm approached I was dreading defeat at the loss of a complete day when the ISP somehow discovered that the domain name had, in fact, expired.

So yes, it was my fault entirely for not staying on top of it and the e-mail address I had used to register said domain was no longer active.

Moral ? Lesson Learned ? Absolutely !

Make sure these things are logged, dates entered and that a technical error isn’t down to something so silly.

Tags: Technical, internet down, frustration

What a nightmare trying to get Glastonbury tickets.

Problems with their servers, problem with the website and problems with the order itself.

It seems as though for thousands that were lucky enough to get through to the site and enter in their details, confirmation numbers, postcodes and then their credit card details that the server crashed at the last hurdle so many many people are left standing there not knowing if their order went through or not.

When they tried again, it came back with errors that their numbers had, in fact, been used.

Nearly 4 hours later and the confirmation has just come through out of the blue… but it looks like they’ve just sent us the Sunday confirmation and not for the entire festival…